Vani Malik Consulting
Our mission is to empower businesses to grow with clarity and confidence by delivering strategic insight, practical solutions, and innovative marketing. We partner with our clients to identify challenges, unlock opportunities, and build sustainable pathways to success through results-driven strategies and transparent collaboration.
“Every Challenge Faced is a New Opportunity”
Vani Malik
Director
As a Customer Success & CX Transformation leader with 20+ years driving enterprise growth across SaaS, CRM, and background screening. I specialise in scaling post-sale engagement, client retention, and CX strategy across global markets.
At Vani Malik Consulting, we help organisations unlock growth through smarter customer success, CRM optimisation, and digital transformation. With two decades of international experience in client success, enterprise account management, and CX strategy, we partner with businesses to design scalable frameworks that strengthen retention, streamline operations, and deliver measurable impact.
From conducting CRM maturity audits and building automation roadmaps, to designing customer lifecycle playbooks and enabling SaaS adoption, we translate complex systems into actionable strategies that drive adoption and long-term value.
Our approach is collaborative, practical, and outcome-driven, rooted in a track record of scaling enterprise platforms, leading cross-regional delivery, and aligning stakeholders across diverse industries. Whether you’re a nonprofit seeking to modernise engagement, a growing SaaS provider, or a global enterprise rethinking retention, we bring the insight and tools to help you transform with confidence.
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