Blogs

In recent years, the way businesses engage with consultants has changed dramatically. The rise of digital technology, coupled with the global shift towards remote work, has reshaped consulting services. Remote consulting is no longer just an emergency solution born of...

If you’ve ever taken the London Underground, you’ve heard the famous phrase: “Mind the Gap.” It’s a small reminder that prevents a major misstep. In business, those gaps are just as real, and far more costly. They are the invisible breaks in the customer journey:...

 Customer Experience. Or, as the cool kids in marketing departments call it: CX. Because nothing says “we care about the customer” quite like turning their feelings into a snappy two-letter acronym! CX is the invisible glue that holds your brand together. It’s also...

We Untangle Business Spaghetti Most business leaders don’t realise how quickly their systems, processes, and customer journeys can turn into a messy bowl of Business Spaghetti. What began as a few neat ingredients - a new CRM, a clear workflow, key customer...