by Vani Malik | Sep 30, 2025 | Consulting
If you’ve ever taken the London Underground, you’ve heard the famous phrase: “Mind the Gap.” It’s a small reminder that prevents a major misstep. In business, those gaps are just as real, and far more costly. They are the invisible breaks in the customer journey:...
by Vani Malik | Sep 26, 2025 | Consulting
We Untangle Business Spaghetti Most business leaders don’t realise how quickly their systems, processes, and customer journeys can turn into a messy bowl of Business Spaghetti. What began as a few neat ingredients – a new CRM, a clear workflow, key customer...
