by Vani Malik | Oct 2, 2025 | Change & Execution, Systems & Customer Success
How leaders drown in reports while starving for insight, and how to fix it. “If you torture data long enough, it will confess to anything.” – Ronald Coase Most businesses don’t suffer from a lack of data. They suffer from an overdose. Every Monday morning, leaders...
by Vani Malik | Sep 30, 2025 | Leadership & Culture, Systems & Customer Success
If you’ve ever taken the London Underground, you’ve heard the famous phrase: “Mind the Gap.” It’s a small reminder that prevents a major misstep. In business, those gaps are just as real, and far more costly. They are the invisible breaks in the customer journey:...
by Vani Malik | Sep 26, 2025 | Business Clarity & Transformation, Systems & Customer Success
We Untangle Business Spaghetti Most business leaders don’t realise how quickly their systems, processes, and customer journeys can turn into a messy bowl of Business Spaghetti. What began as a few neat ingredients – a new CRM, a clear workflow, key customer...
