by Vani Malik | Jan 18, 2026 | Leadership & Culture, Systems & Customer Success
“Your business doesn’t slow down because people aren’t working hard enough.It slows down because everything still has to go through you.” This is one of the hardest truths for founders to hear and one of the most common realities I see behind the scenes. Not because...
by Vani Malik | Jan 14, 2026 | Organisational Alignment, Systems & Customer Success
For the last few years, we’ve argued endlessly about where work should happen. Remote. Hybrid. Back to office. Four days a week. Flexible Fridays. It’s been a lively debate, and in many ways, a distracting one. Because the real shift in how work happens isn’t about...
by Vani Malik | Nov 28, 2025 | Business Clarity & Transformation, Systems & Customer Success
“Technology amplifies what’s already there, either clarity or chaos.” Every few years, a new buzzword sweeps through boardrooms promising to revolutionise everything. First it was CRMs, then AI, then automation, and somewhere in between, dashboards. So many...
by Alex O'Neil | Oct 16, 2025 | Systems & Customer Success
Change is inevitable, they say. Except in the office, where “change” usually means confusion, chaos, and at least one person muttering darkly about “the good old system that worked perfectly fine.” Nowhere is this more evident than when a business decides to switch...
by Vani Malik | Oct 2, 2025 | Change & Execution, Systems & Customer Success
How leaders drown in reports while starving for insight, and how to fix it. “If you torture data long enough, it will confess to anything.” – Ronald Coase Most businesses don’t suffer from a lack of data. They suffer from an overdose. Every Monday morning, leaders...
by Vani Malik | Sep 30, 2025 | Leadership & Culture, Systems & Customer Success
If you’ve ever taken the London Underground, you’ve heard the famous phrase: “Mind the Gap.” It’s a small reminder that prevents a major misstep. In business, those gaps are just as real, and far more costly. They are the invisible breaks in the customer journey:...
