by Alex O'Neil | Oct 16, 2025 | Systems & Customer Success
Change is inevitable, they say. Except in the office, where “change” usually means confusion, chaos, and at least one person muttering darkly about “the good old system that worked perfectly fine.” Nowhere is this more evident than when a business decides to switch...
by Vani Malik | Oct 2, 2025 | Change & Execution, Systems & Customer Success
How leaders drown in reports while starving for insight, and how to fix it. “If you torture data long enough, it will confess to anything.” – Ronald Coase Most businesses don’t suffer from a lack of data. They suffer from an overdose. Every Monday morning, leaders...
by Vani Malik | Sep 30, 2025 | Leadership & Culture, Systems & Customer Success
If you’ve ever taken the London Underground, you’ve heard the famous phrase: “Mind the Gap.” It’s a small reminder that prevents a major misstep. In business, those gaps are just as real, and far more costly. They are the invisible breaks in the customer journey:...
by Vani Malik | Sep 26, 2025 | Business Clarity & Transformation, Systems & Customer Success
We Untangle Business Spaghetti Most business leaders don’t realise how quickly their systems, processes, and customer journeys can turn into a messy bowl of Business Spaghetti. What began as a few neat ingredients – a new CRM, a clear workflow, key customer...
